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One of the online gambling industry’s longest established software development companies, Calgary-based Chartwell Technology Inc., has successfully passed the rigorous requirements of the eCOGRA Certified Software seal.

Chartwell joins a growing list of tier one industry software companies that includes Microgaming, bwin Games, 888.com, Boss Media and Partouche Technologies, all of which have met the international standards of the London-based independent player protection and standards non-profit organisation.

Chartwell Flash-based software powers many respected online casinos operated by industry leaders such as Betfair, bwin Interactive, Victor Chandler, Gala Coral, Stan James, Casinos Austria International, and Gaming VC’s Betaland, and the company holds licenses from several top iGaming jurisdictions.

Clinton Begin, Vice President of Software Development at Chartwell, said that the decision to seek eCOGRA certification was motivated by the company’s commitment to ensure that its product meets respected and practical standards that have achieved international recognition.

“This was a good test of all our development, business and control systems, and I believe we benefited from the full professional assessment and recommendations made by the eCOGRA compliance auditor on his inspection visit to our Calgary facility.

eCOGRA Compliance Manager Shaun McCallaghan carried out the on-site inspection and assessment, observing that the Chartwell facilities had been well organised.
“The Chartwell technical team was completely cooperative and well prepared, with all documentation and systems ready for compliance testing,” he reported to eCOGRA’s independent directors responsible for awarding the seals. “The company met all requirements over several days of testing.”

eCOGRA chief executive Andrew Beveridge congratulated the management and staff at Chartwell and said that accreditation was only achieved following a rigorous inspection regime which encompassed every aspect of the company’s software development activities, and was followed by sustained monitoring and annual reviews.

About eCOGRA:
eCOGRA (http://www.ecogra.org/) is a non-profit London-based organisation that sets online gambling standards and provides an international framework for best operational and player protection practice requirements, with particular emphasis on fair and responsible gambling.
The Certified Software Seal is awarded to software suppliers which are able to demonstrate compliance with the applicable eGAP Standards. These software supplier standards focus on the internal controls governing the developmental environment. The controls ensure the software is implemented, maintained and continuously operated in a safe, secure and reliable manner, and in accordance with best practice.

Operators who satisfy eCOGRA standards for player protection, fair and responsible gambling and business efficiency can apply for the organisation’s Safe and Fair operational seal, again through a rigorous inspection and assessment process to test compliance with specific detailed standards.

eCOGRA seals are enforced through inspections and reviews, and are subjected to monitoring. Accreditation is open to all software companies and their operators. The Safe and Fair seal, indicates to players everywhere that all operational systems and games are fair and continuously monitored to consistently high standards.

About Chartwell Technology Inc.:
Founded in 1998, and with over 100 employees in Calgary, London (UK), Singapore and Malta, Chartwell is publicly traded on the Toronto Stock Exchange (TSX) under the trading symbol TSX:CWH.

The company specialises in the development of internet games, gaming systems, and platforms for the regulated online casino gaming industry. It is not a gaming operator; its clients own their brands and databases entirely and exclusively.

Chartwell is certified or licensed to offer a range of services in all of the leading regulated online gaming markets.
The company’s highly qualified technical team is committed to delivering the highest quality software and maintaining its market edge through continuous development and quality customer support.

Chartwell is a corporate member of RGA, the Remote Gambling Association.

The magazine of the Gambling Portal Webmasters Association has published a candid interview with the chief executive officer of player protection and standards body eCOGRA which clears up some of the misconceptions, and perhaps even misinformation, that has been posted about this industry body.

eCOGRA’s Andrew Beveridge was remarkably forthright in his responses to a set list of questions directed at him by the GPWA, an organisation that encourages professionalism and provides guidance to webmasters and affiliate marketers involved with online gambling companies.

The GPWA prefaced its list of questions with the comment: “There appears to be a lot of information – and misinformation – swirling around regarding eCOGRA and eCOGRA’s investigation into Grand Prive Affiliates. The purpose of these questions is to clear up the misinformation and bring clarity to the situation by bringing in a little sunlight.”

The Grand Prive Affiliate Program issue

Affiliates were clearly most interested in the Grand Prive Affiliate Program, which closed in a unilateral and controversial move that allegedly left many of its affiliates out of pocket in December 2008.

A protracted and bitter Internet feud between program and affiliates ensued, with the program claiming that it had met its obligations in an agreed settlement with its affiliates on closing, and affiliates alleging that it had not.

Certainly it is intriguing that no affiliates came forward to confirm such an arrangement, although on the other hand there were surprisingly few affiliates who subsequently claimed they were owed.

In November 2009 the management of the now defunct program approached eCOGRA and asked the standards body to conduct an independent audit of the program database, presumably in the hope of putting the feud to rest.

With a substantial team of professionally qualified and experienced accountants, IT specialists and auditors on its staff, eCOGRA was one of the few independent organisations in the industry capable of carrying out such a specialised task, and Beveridge agreed to take it on at no charge as a service to the industry.

Following a widespread affiliate-targeted communications program inviting claims, 58 affiliates came forward. However only 26 of these were found to have valid claims, and eCOGRA negotiated a settlement with Grand Prive based on the records to which it was given access, including a calculation that took into account an average life of customer some three times more generous than the actual rate.

The affiliate program then paid these settlements out – some $63 000 – but affiliates remained unhappy with the situation, and implied that Grand Prive had acted in bad faith and had not included historical data going back two years or more, thus misleading the auditors.

No evidence could be provided to substantiate this accusation, and eCOGRA stood by the professional audit it had carried out on the database with which it had been provided.

Grand Prive declined to comment or participate further, advising that it regarded the matter as closed.

Apparently at least some affiliates believed that there had been interference from the software provider Microgaming, because among its questions, the GPWA wanted to know whether the Isle of Man company had approached eCOGRA asking that it become involved in the Grand Prive issue.

Microgaming was the software used by Grand Prive’s online casinos at that time, and was a founding member of eCOGRA, along with its competitors 888.com and Ongame.

Beveridge responded: “At no time did Microgaming ask us to be involved, although they were pleased when we accepted the assignment. Microgaming had absolutely no involvement in the way this investigation was conducted, which I think is appropriate given that Microgaming was never party to any agreements reached between Grand Prive and its affiliates.”

Another issue that affiliates brought up was eCOGRA’s refusal to involve affiliates in its inspection and assessment of the Grand Prive Affiliate Program’s database.
“I did not consider formally appointing an affiliate representative to assist with the investigation, since eCOGRA would then be responsible for that party’s actions,” said Beveridge.

“As a matter of policy, eCOGRA only appoints staff with at least 7 years’ worth of academic qualifications in the field of auditing, with experience at Big 4 audit firms.
“eCOGRA also provides its staff members with extensive onsite and offsite training, and has conducted hundreds of investigations and compliance reviews involving most of the leading operators and software providers in the industry.

“It would be a very risky proposition for eCOGRA to take responsibility for someone who we have never met or interviewed, and there is an incomplete appreciation of their qualifications and experience for a task of this nature.”

Nevertheless, Beveridge noted that he had taken advice from a prominent affiliate through correspondence during the process.
In answer to a question regarding unsubstantiated allegations that information from a previous database had not been included in the information presented to the auditors, Beveridge commented that he was given a firm assurance that all players were included on the GP Affiliate Program database, and that no other database existed.

Beveridge added that the program management had been cooperative during the audit, and noted that eCOGRA’s ‘average life of customer’ calculation had triggered a “robust debate” but that “ultimately management agreed” with its recommendations.

Founding and funding

Much of the real meat in the interview concerns eCOGRA itself, and may change all but the most stubborn misperceptions.
In particular, the link between eCOGRA and Microgaming is not as exclusive as some affiliates appear to believe, judging by the list of questions. Answering these, Beveridge explained that eCOGRA was established in 2003.

The motivation for its formation and initial funding by two competing industry giants [888.com, and Microgaming] stemmed from a perceived critical need at that time for effective player protection and best practice operational standards throughout the industry.

All four major and competing casino software suppliers (Boss Media, Cryptologic, 888 and Microgaming) were initially approached to help fund and set up the organisation and become members.

Boss Media and Cryptologic declined to become involved, and Microgaming and 888 stepped up to the plate, joined later by Bwin-Ongame.

“Our relationship with Microgaming hasn’t really changed since then, other than the fact that we no longer rely upon them for funding and we also provide services to dozens of other competing software suppliers,” said Beveridge.

Ensuring independence

He went on to explain how eCOGRA remains independent of its founders.
There are eight members of the board, including the CEO, with one non-executive director from each founding company, and four independent and executive directors who exercise day-to-day operational control and make key decisions.

“The four independent directors control the board and are responsible for all decisions regarding eCOGRA’s compliance, advisory and certification activities,” said Beveridge, describing the current independent directors as “eminent, well qualified and experienced professionals” and providing their identities:
• Michael Hirst, OBE, a former Board member of Ladbroke Group Plc, and formerly Chairman and CEO of Hilton International.
• Bill Galston, OBE, retired Chief Inspector for the Gaming Board of Great Britain
• Frank Catania, former Assistant Attorney General and Director of New Jersey Division of Gaming Enforcement and a recognised international expert in regulatory drafting
• Bill Henbrey, former head of gaming services at leading international accounting firm BDO
“eCOGRA is presently entirely self-funded by rendering independent professional business services to companies, such as data analysis, compliance and advisory services,” Beveridge noted.

Professional composition

Answering a question on the professional staff at eCOGRA, Beveridge said that all testing and monitoring [of online gambling operators, software providers and other business clients] is in the hands of a dedicated full-time team of Chartered Accountants, auditing and IT professionals with extensive Big 4 audit firm and online gambling experience:
• Andrew Beveridge CEO – Chartered Accountant, MBA .
• Kyle Harris Manager Compliance and Advisory Services Department – Chartered Accountant .
• Gary Lupton-Smith Manager Data Analysis Department – B.Com, CISA .
• Sean Roberts Chartered Accountant .
• Louise Chunnett Chartered Accountant, CISA .
• Gareth Muirhead Chartered Accountant, CISA .
• Bradley Khoury Chartered Accountant .
• Shaun McCallaghan Chartered Accountant (part qualified) .
• Grant Bruintjies National Diploma Internal Auditing .
• Martin Theunissen MCDBA,MCSA .

Tex Rees currently heads eCOGRA’s responsible gambling training and initiatives, and as Fair Gaming Advocate manages the dispute mediation service provided free to players if they have problems with any eCOGRA-accredited operation.

The compliance, advisory and data analysis services are overseen by eCOGRA’s Audit and Seals Compliance Committees.
The Audit Committee is chaired by Bill Henbrey, a Chartered Accountant and former head of gaming services at leading international accounting firm BDO, whilst the Seals Compliance Committee is chaired by Bill Galston OBE, retired Chief Inspector for the Gambling Board of Great Britain.

KPMG, as a recognised international accounting firm, performs an annual quality assurance review with the objective of ensuring that the governance structure, responsibilities, processes and approach implemented within eCOGRA’s Data Services, and Compliance and Advisory Departments are in line with best practice and industry requirements, and comply with recognised audit practices and principles.

Clientele

Since its inception in 2003, eCOGRA has established an impressive reputation with many of the major companies in the industry, and is currently working with some eighty tier one companies, Beveridge revealed.

“An enormous amount of money and effort has been invested to ensure eCOGRA is able to operate independently of any software suppliers and operators, and we will never deliberately compromise our professional reputations or the company’s future by favouring one of our members or seal holders, all of whom are in competition with one another in one form or another,” said Beveridge.

He explained that one the more recent professional services offered by eCOGRA is the professional assessment and accreditation of affiliate programs – those companies which manage and administer affiliate marketers working for operational gambling companies.

Like the Safe and Fair and Certified Software seals awarded and controlled by eCOGRA, the Affiliate Trust Seal applies relevant business standards and a range of systems to affiliate programs in a rigorous inspection and review regime.

eCOGRA points out that its Affiliate Trust certification program, which relies strongly on stringent audits and assessments by fully and formally qualified auditors, is the only professionally backed certification of its kind in the industry. Five major programs have already been accredited.

In his closing comments in the GPWA interview, Beveridge addressed persistent misconceptions among certain affiliates regarding his organisation, explaining that some critics appeared to be ignorant of the fact that eCOGRA has a solid and extensive business record with scores of top companies in the industry, and employs qualified staff of integrity.

“In particular the repeated and totally false allegations that we were mere puppets of Microgaming rankled, simply because Microgaming has no more influence on how we carry out our professional duties than the other two Founding – and competing – Members. This sort of allegation is also deeply insulting to the Independent Directors who exercise operational control at eCOGRA,” he said.

Acknowledgement: This article is based on an interview carried in the GPWA Times print magazine, which can be obtained f.o.c. from: http://www.gpwa.org/magazine/

The player protection and standards body eCOGRA has added another highly qualified professional to its Compliance and Advisory Services Department in order to better service a growing demand from industry companies, now approaching 80 leading organisations, for guidance on internationally accepted regulatory standards.

Louise Chunnett joins the independent, non-profit and London-based company as a Compliance Manager, becoming a member of a team of 12 well qualified professionals.
Following a distinguished school career, in 2002 Chunnett was awarded the prestigious Ida C Koran Scholarship and studied for a four year Bachelor’s degree in Accounting at the University of the Witwatersrand in South Africa. She graduated in 2005 which provided her with the Certificate in the Theory of Accounting (CTA).
In 2009 she successfully qualified as a Chartered Accountant in South Africa, going on to qualify that same year as a Certified Information Systems Auditor, a qualification recognised by the US-based ISACA (Information Systems Audit and Control Association)
She has several years’ previous experience with the internationally respected professional business services group PricewaterhouseCoopers, culminating as Assistant Manager – Financial Services Advisory – Systems, Processes and Assurance.

Chunnett will join experienced teams travelling to eCOGRA accredited operations and new applicant companies to conduct acceptance and compliance reviews.
Andrew Beveridge, CEO of eCOGRA, said: “eCOGRA has reached a stage now that we can offer top professional people like Louise an exciting opportunity to advance themselves both professionally and personally.”

Beveridge said that an added advantage for the compliance team was working closely with eCOGRA’s Independent Directors, who are respected senior executives with wide gaming industry and business experience.

About eCOGRA:
eCommerce and Online Gaming Regulation and Assurance (eCOGRA) was founded by competing online gambling companies seven years ago to improve operational standards and player protection. Accredited companies must comply with practical business and integrity standards, coupled with an impartial inspection, review and monitoring program that authorises them to display the organisation’s revocable Safe and Fair seal.

Since its formation, the organisation has extended its services to cover online casino and poker room operations, Internet bingo, sportsbetting, mobile and live gambling businesses, and affiliate program best practice through an Affiliate Trust Seal, positioning its influential accreditation within reach of all online gambling companies.
Many of the top software providers in the industry have already been assessed by the organisation, which is recognised by several international online gambling regulators and by bodies such as the European Gaming and Betting Association, which counts most of Europe’s major online operators among its members.
Since 2003, the eCOGRA seals have become synonymous with tier one levels of fair and responsible gaming, professional conduct and high operating standards when displayed on an online gambling website.

Accreditation remains open to all software companies and their operators and affiliate programs. For more information, go to http://www.ecogra.org/

Live dealer provider Evolution Gaming, which has offices in London, Malta and Stockholm and high tech Internet video-streaming studio facilities in Latvia, has become one of the first in its sector to achieve the high standards required for the eCOGRA Certified Live Dealer Seal.

The company is an acknowledged leader in its sector, and counts many major European Internet gambling operators among its clients, including 888, Bet-At-Home, Expekt, Gala Coral Group, Ladbrokes, PaddyPower, Party Gaming and Unibet.

Explaining the significance of the Certified Live Dealer Seal, eCOGRA CEO Andrew Beveridge said this week that the relevant eGAP or international best practice standards required had been specifically designed for the distinct nature of live dealer operations, in which live games are streamed over the Internet in real time from casino studio environments managed by pitbosses and staffed by croupiers.

“The genre differs from the more common and purely software-powered online casino concept in that it features live staff using real gambling devices and tables,” said Beveridge. “This requires a very specific set of operating standards and requirements to ensure absolutely fair, safe and independent gaming in which both hardware and software systems are reviewed.

“Along with our usual tests for problem gambling and dispute facilities, we also look at anti-money laundering systems, staff training, operator probity, player information security, staff access to sensitive areas, the retention of video recordings of all sessions, collusion controls and overall game statistical performance on the roulette, baccarat and blackjack games offered.”

Chartered Accountant Gareth Muirhead, who spent several days in Riga, Latvia conducting the review, said that his compliance plan had included the examination of both return-to-player and RNG elements, and ensuring that eCOGRA’s Total Gaming Transaction Review system was securely in place, continuously monitoring all gaming activity.

“Evolution Gaming operates a very tight ship, and the cooperation of chief operating officer Svante Liljevall and the technical and operational staff in Riga was outstanding,” Muirhead wrote in his report to the Independent Directors controlling the issue of eCOGRA seals.

Congratulating the management and staff in Riga on achieving the eCOGRA accreditation, Evolution Gaming chief executive officer Jens von Bahr said: “As a company we have always tried to lead rather than follow, and I am delighted that you have been successful in satisfying a tough but very practical set of international best practice standards.

“This can only boost our confidence in the commercial arena, knowing we are among the first to successfully put our technology, systems and people to this type of rigorous test.”

About eCOGRA:
eCOGRA (http://www.ecogra.org/) is a non-profit London-based organisation that sets online gambling standards and provides an international framework for best operational and player protection practice requirements, with particular emphasis on fair and responsible gambling.
These are enforced through inspections and reviews, and continuous monitoring. Accreditation is open to all software companies and their operators. Accredited operators are entitled to bear the “Safe and Fair” seal, indicating to players everywhere that all operational systems and games are fair and continuously monitored to consistently high standards.

The standards that must be achieved for the Certified Live Dealer Seal have been specifically designed to ensure that this unique form of online gambling complies with practical and relevant operational requirements to ensure completely and independently fair and safe gaming.
eCOGRA is accredited as a Testing Agency by a number of leading online gambling jurisdictions, and regularly performs onsite and remote inspections to ensure operators comply with each jurisdiction’s respective regulatory requirements. The company’s compliance regime has received the approval of the European Gaming and Betting Association, a trade body that includes most of Europe’s major online gambling groups among its members.

About Evolution Gaming:
Evolution is an independent online gaming developer based in London, Malta, Stockholm and Riga. It is the only European live-gaming developer to custom build and operate its own licensed studios, enabling it to broadcast quality, real-time ‘virtual’ casinos through its clients’ websites to the end-user.
Since 2006, Evolution has revitalised the European ‘live dealer’ platform, turning a niche product into a ‘must have’ for major gaming operators. The industry’s biggest names are now enjoying the financial benefits and end-user satisfaction that Evolution products impart.
The company is regulated through the Alderney Gambling Control Commission, offering its customers transparency and the prospect of an expanding range of games designed to meet the changing needs of clients and players alike.

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